Catkin Tree Studio Privacy Policy (May 2023)

Our contact details: hello@catkintreestudio.co.uk

The type of personal information we collect 

We currently collect and process the following information:

• Name
• Postal address, email address or other contact information
• Financial information (i.e. information you provide us in order to pay for a purchase made on this website's shop).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one or more of the following reasons:

• To contact you for marketing and engagement purposes.
• To contact you to in relation to any order you place via the website shop.
• To enable us to process and complete any order you place via the website shop.
• To undertake customer analysis as part of our business development.

We use the information that you have given us in order to:

•  Provide you with updates to orders you may have placed, 
• Progress/dispatch your order, 
• Contact you with marketing information (for example sales, special offers and promotions) and for general engagement purposes (e.g. studio news and updates).
• Where you contact us directly with a specific enquiry (e.g. a comissions enquiry, feedback etc) we will use your contact details to respond to you regarding this, and will use any further information you provide to process any request or order made).

We may share this information with shipping companies (e.g. Royal Mail) in order to process and dispatch your order, and payment processing companies (e.g. Paypal, Stripe) in order to recieve payments or issue refunds in relation to an order.  We may also have to share information with relevant authorities (e.g. Police) in order to comply with legitimate requests or investigations made in line with UK legislation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@catkintreestudio.co.uk.

(b) We have a contractual obligation, because you have placed an order on our site or requested commission work.

(c) We have a legitimate interest to process this information in the course of running Catkin Tree Studios.

How we store your personal information 

Your information is securely stored. 

We keep name, contact information and payment information provided in relation to an order, commission or general enquiry for a period of 5 years.  We then dispose of this information by deleting it from our systems. Where your name and email has been provided in relation to subscribing to our mailing list to receive marketing information, we will keep this information until you either inform us that you no longer wish to subscribe, or until we decide that we no longer wish to run a mailing list.  At this point, it will be deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@catkintreestudio.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@catkintreestudio.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk